The Problem:

Digitec Galaxus (DG) has been enjoying +25% year on year growth. This growth has been managed by introducing more people and more processes. By 2022 these processes had expanded so much that they’d become unproductive and unmanageable.

The Solution:

We worked with DG to introduce Sustainable Operational Excellence (SOE®). This gave them the ability to solve many

of their day-to-day problems, as well as a basis for rapid adoption of more specific lean philosophies. Developing a strong 'shop-floor' maximised the potential of their people, processes and facilities. Building confidence

and positive new habits has enabled people to solve existing and emerging problems, whilst giving them greater pride in what they do.

Routine daily problem solving just became “the way we do thing around here”.

The Results:

• Operational performance increased by 56%, when combined with some lean methods.

• Packing productivity increased by 17% in the first 6 months.

• Absence levels fell and accidents reduced by 39% in a year.

• Employee satisfaction results increased by 40% uplift where SOE® habits were adopted.

DG now its own internal cohort of SOE® coaches to ensure these improvements continue to be sustained.

“SOE® helped us face reality and

make problems transparent”

“SOE® helped us achieve in months what

would have taken years”.

“In all areas where SOE® was implemented,

employee satisfaction went up considerably.”

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