The Problem

Our Formula 1 racing client faced a problem familiar to many

organisations: talented people were under too much pressure and

working in ways that were counter-productive.

Managers saw themselves as “fixers” rather than leaders. They were

carrying too much of the burden themselves, instead of showing their

teams how to solve their own problems.

The pace of work often meant that too much was left till the last minute

so too many issues were left unresolved. People felt disconnected,

believing that the only way to succeed was to “work even harder” and

push through the “chaos.”

The Solution

We worked with our client to introduce Sustainable Operational

Excellence (SOE®) - a structured approach to building new habits that

link everyday routines to long-term success.

Over 14 weeks, they received real-time feedback and one-to-one

coaching to change panic into calm progress. Instead of just telling

people what to do, leaders learned to listen more carefully, ask the

right questions and encourage their people to find the right answers.

Coaches from Unleash & Engage worked alongside them, giving

feedback, asking questions and supporting them - emphasising that

operational excellence is about people as much as process.

The Results

In just 14 weeks, our client created lasting behavioural change. Leaders

grew in confidence, adopted better habits and inspired their teams to

become more engaged. Recurring problems were openly discussed

and properly solved by people who cared about finding win-win

solutions.

• Conversations were more honest: “I feel more able to speak up.”

• Leaders stopped carrying the burden alone: “I now show rather

than tell.”

• Confidence increased: “I don’t feel inadequate in my role anymore -

I know I belong here.”

• Trust increased: “We wouldn’t be where we are without these

conversations. I now trust my team and they trust me.”

• People were more engaged: “I’ve seen my team develop into

Leaders themselves.”

The ripple effect spread across teams as people re-evaluated how they

worked, came up with new ideas and worked on those ideas

together. One leader summed it up: “We now know what a productive,

high-achieving team looks like.”

And the impact? More trust, more connection, and happier more

efficient teams led by people who coach rather than “fix”.

© Copyright Unleash & Engage Global Ltd 2025

“SOE® put the horse-power into our operational